Standardized workflows and fast staff adoption are producing measurable margin gains across multi-location heavy-duty repair operations.
ShopView, the heavy-duty shop management software built by repair shop owners, is reporting a pattern across its multi-location customers: repair groups that standardize how work is documented across every site are recording measurable gains in net margin, billable labor capture, and administrative workload.
One multi-location operator running approximately 50 technicians reported net profit margin moving from 7 percent to 15 percent within roughly a year of switching to the platform. In a verified customer review, the operator attributed the change to the data being straightforward enough to look at regularly, which drove performance inside the individual shops, and noted that previous systems had felt as though they required additional staff simply to administer.
That pattern points to something the industry does not usually treat as an enterprise requirement. Multi-location repair organizations frequently cannot compare their own locations, because each site develops its own documentation habits. One shop records technician time against work orders while another records it against the day. One closes work orders weekly, another monthly. The resulting difference between two locations’ reports reflects paperwork practice rather than operational performance, and decisions made on that comparison are unreliable.
“Enterprise capability in this industry gets measured by how much software can do, when the question that decides the outcome is whether a hundred people across four buildings will actually do it the same way,” said Fabian Bonjean, founder of ShopView. “Standardized documentation is what makes comparing your own locations possible. Staff completing the workflow during a busy week is what makes the documentation exist.”
Foothills Group, a four-location heavy-duty repair company in Alberta with more than 100 employees and over $20 million in annual revenue, founded by ShopView’s founder before the platform was built, implemented the software at a single location first. Billing at that location increased 25 percent within a few months, after which the company expanded to its remaining sites using the pilot location’s staff as trainers. Across locations, the company reports more than 10 hours per week saved at its service desks and approximately $15,000 per month in additional revenue across two locations.
Short Track Equipment, an 11-person operation in Edmonton, reported more than 20 hours per week saved and over $20,000 in additional monthly revenue after consolidating its workflow onto the platform.
Grizzly Equipment Repair in Calgary, which operates a shop alongside a fleet of mobile service trucks, credits technician-level reporting with changing how it manages performance. According to general manager Cody Hagel, being able to see how long technicians take on jobs, and which ones are efficient and which need support, allows the company to direct coaching where it will have an effect.
ShopView provides a single view of parts inventory across parts rooms, warehouses, service trucks, and multiple shop locations, with the ability to transfer and reallocate stock between them rather than reordering. Purchase orders generate from reorder points, and inventory levels, usage, costs, margins, and purchasing activity report across the business.
Scheduling provides visibility across locations. Reporting covers live revenue by period, technician efficiency measured as actual hours against billed, service advisor performance, labor margin by job, advisor, and technician, and parts margin by job.
A customer portal gives fleet customers visibility into which of their units are in the shop, complete service history by unit, online service request submission, and invoice review and payment by card or ACH, with payments flowing into QuickBooks.
ShopView holds a 5.0 rating across G2, Capterra, GetApp, and Software Advice based on 113 verified customer reviews from independent truck, trailer, diesel, and equipment repair operators, up from 78 reviews in November 2025.
About ShopView
ShopView is heavy-duty shop management software built by shop owners for truck, trailer, fleet, and equipment repair operations. The platform covers work orders, technician time tracking, parts inventory, scheduling, digital inspections, estimates and invoicing, a customer portal, and reporting, and integrates with QuickBooks, Interstate Billing Service, and VIN decoder services. ShopView supports operations ranging from single-bay independents to multi-location groups with more than a hundred employees. More at shopview.com.
